We accept returns under the following conditions:

• Return request must be raised within 5 days of delivery
• The item must be unused and unwashed
• All original tags must be intact
• The product must be returned with its original packaging, box, and all accompanying elements

Return pickup is free.

Returned items must meet the following criteria:

• No signs of usage
• No stains, damage, or alterations
• No odour (perfume, deodorant, smoke, etc.)
• Product must be in original condition as delivered

Any product failing quality check (QC) will not be eligible for a refund and may be shipped back to the customer.

We currently do not offer exchanges.

• Refunds are processed only after the returned item is received and passes quality check (QC)
• Once approved, refunds will be initiated within 3–5 business days
• Refunds for prepaid orders are credited to the original payment method
• Refunds for COD orders are issued as store credit

• Items that do not meet the return conditions
• Products returned without original packaging or tags
• Used, damaged, or altered items
• Products purchased during a sale or promotional period

If your order arrives damaged or is not the item you ordered, contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a free pickup and a full refund.

To initiate a return, please contact us with your order details:

Email: info@goirra.com
Phone: 9821370021

Legal Name: Neither Nor Ventures
Trade Name: GOIRRA